shipping policy

What is Mundogafas committed to? To deliver the complete order. However, the buyer declares that he is willing to accept partial deliveries as well. What should I do if there is a problem with the merchandise? If the merchandise has suffered any damage or loss caused by transport, the buyer:

• You must record the incident, in writing, on the delivery note of the transport agency and notify Mundogafas.
• Return the defective frame to Mundogafas and obtain a refund.
• Mundogafas will send you a new frame to replace the previous one.

How do I know if the order has been placed correctly? We will send confirmation to your email that the order is in progress. If you do not receive this email, contact our After-Sales Service. What are our forms of payment? Mundogafas offers different forms of payment to its customers. *In the case in which Mundogafas draws direct debit receipts, the buyer expressly accepts the collection in the bank account previously provided to Mundoptica Europa Grupo S.L.. *If it is direct debit, do not forget to request the SEPA mandate.